FAQ's

Why are some sets of cells cheaper than others?

We sell and price our cells based on the cost of labour and equipment required to strip and test it to that degree. Hence why larger packs of cells still welded together are far cheaper than individually stripped and IR graded Cells

Do you do bulk discounts?

Yes, we can offer tiered discounts for products purchased in lots of 10,100 or 1000.  Contact us for a quote.

Can you ship to me?

Yes we offer shipping to a wide variety of places see the shipping tab for more information on shipping availability and costs. 

How long does it take for my order to get here?

See the relevant shipping service for shipping timelines. If express post is needed feel free to contact our support to arrange for priority courier or specialty express shipping. Orders are normally shipped out each Friday.

Where do you get your cells?

We source batteries from a wide range of companies that turnover a large amount of lithium batteries. Often we find when stripping and testing the cells inside these battery packs close to 90% are still effectively new and it was an alternate failure of the pack that led to it being discarded. 

How do you test your cells?

We test cells with a vast array of methods. First they are visually inspected for any surface defects, corrosion or damage. Next they are voltage tested and balance tested to ensure they have and hold charge. Finally some cells (the ones that are individually stripped) are internal resistance graded where they are checked using a high end Lithium Cell IR Tester to check the batteries SOH.

Why don't you capacity test all cells?

All products that have been capacity verified are described accordingly, we do however offer significant discounts on our cells that have not been capacity verified due to the costly additional labour associated. For our none-capacity tested cells, we will take the odd sample and cycle capacity test them. This is primarily because IR testing provides a far quicker read on a batteries state of health and will detect failed cells far quicker and with less lead time than a full cycle capacity test can. 

When will a certain product be back in stock?

We receive batteries from other Australian businesses when they have resale or disposal needs, hence we may only have limited runs of certain types of cells. 

What is your returns policy?

If the cells are damaged in transport or clearly unfit for use we will issue a full refund on the product.

I'm a Commercial Customer do you do business accounts/rates?

We can organise a business account if you are ordering on behalf of or as part of a company. Contact our us directly or through our support email to arrange for this.