FAQ's

Why are some sets of cells cheaper than others?

We sell and price our cells based on the cost of labour and equipment required to strip and test it to that degree. Hence why larger packs of cells still welded together are far cheaper than individually stripped and IR graded Cells

Do you do bulk discounts?

If you're shopping on our store you'll notice the ability to order in bulk quantities of 10, 100 or 1000. Using these will automatically apply the bulk discount on the product.

Can you ship to me?

Yes we offer shipping to a wide variety of places see the shipping tab for more information on shipping availability and costs. 

Where is my order?

All orders will be dispatched within the next 2-3 business days after ordering. If the shipping service used has a tracking number this will be sent to you via email. If there are doubts about the timeline of shipping and it has been an appropriate amount of time please contact support to trace your order.

How long does it take for my order to get here?

See the relevant shipping service for shipping timelines. If express post is needed feel free to contact our support to arrange for priority courier or specialty express shipping.

Where do you get your cells?

We source batteries from a wide range of companies that turnover a large amount of lithium batteries. Often we find when stripping and testing the cells inside these battery packs close to 90% are still effectively new and it was an alternate failure of the pack that led to it being discarded. 

How do you test your cells?

We test cells with a vast array of methods. First they are visually inspected for any surface defects, corrosion or damage. Next they are voltage tested and balance tested to ensure they have and hold charge. Finally some cells (the ones that are individually stripped) are internal resistance graded where they are checked using a high end Lithium Cell IR Tester to check the batteries SOH.

Why don't you capacity test cells?

While we'll take the odd sample and cycle capacity test it however we do not routinely sell capacity tested cells. This is primarily because IR testing provides a far quicker read on a batteries state of health and will detect failed cells far quicker and with less lead time that a full cycle capacity test can. While this means that some cells may slip through the cracks this allows us to keep costs down and provide cells at the best price to everyone.

I want a battery of x voltage how can I get that?

Lithium Ion Cells can be made into virtually any voltage battery pack required. Single lithium ion cells have a nominal voltage of 3.6-3.7 and an empty to fully charged voltage of 3.5-4.2. This is done by connecting equivelent cells in series until the requisite voltage is acheived. I.e if a 36v pack was required 10x lithium ion cells in series would be connected up (36/3.6 = 10). This would have a fully charged voltage of 42v and an empty voltage of 35v. For more information on cells and their properties see here.

 

When will a certain product be back in stock?

Our battery availability is subject to what we receive. As we take batteries from all walks of life me may only have limited runs of certain types of cells. Our restocking is also subject to supply of cells. If we are out of stock fret not we will be endevouring to get cells back into the store however if you were after a cell in particular get in contact and we'll see what we can do.

What is your returns policy?

If the cells are damaged in transport or clearly unfit for use we will issue a full refund on the product with the customer bearing the shipping cost of returning the item (if applicable) or the shipping of replacement items.

I'm a Commercial Customer do you do business accounts/rates?

We can organise a business account if you are ordering on behalf of or as part of a company. Contact our us directly or through our support email to arrange for this.

I'm purchasing for a business can I get a tax exemption?

If the nature of the transaction means that it is tax exempt in Australia get in contact with us directly through our support email to arrange for this. Subject to state and territory laws.

 

Are your batteries safe?

All batteries we sell have been tested to ensure they are safe for use however lithium batteries can be dangerous if used incorrectly. Please ensure you are following the relevent health and safety guidelines and are educated on the risks of working with lithium cells when using them. We take no liability for any damage, death or injury caused by the end user.